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No. Nadi connects users with independent ambulance organisations. Vehicles, crews, equipment, licences and the service itself are handled by the partner organisation. Nadi does not diagnose, treat or give medical care.

The full pickup and destination addresses, how to get in, a contact on site, the schedule, and any companion or equipment needs. Check the organisation, the price breakdown and what the service covers against what you need before you agree.

Don’t pay again straight away. Keep the order number, time, amount and proof of payment. Contact customer service to check it; never share your PIN, OTP, CVV or password.

Include the order number, the date, a short summary of the problem and the outcome you expect. Send any relevant proof through the official contacts. Avoid sending health details that aren’t needed, and keep the conversation for follow-up.

Open the order and create a new payment. The old code can’t be used again.

Yes. Fill in the name of the person receiving the service and a number that can be reached.

Tap SOS on the home screen. The emergency service is free.

Read the landmark on the order card, then tap Telepon (Call) to reach the patient. Don’t wait without word.

Call twice. If there is still no answer, tell your manager from the order card.

The amount to collect shows on the order card when it is time. If it says Gratis (free), don’t charge anything.

Tap Laporkan IGD penuh (report ER full) on the order card. Other crews heading there are told. Ask your manager to find another destination.

Request a destination change from the order card. Give a short reason, for example the ER is full.

Follow the payment method and instructions on the order. Make sure the payment shows as confirmed before treating it as paid. If something goes wrong, contact your manager or Nadi customer service.

Make sure your status is siaga (standing by) and location permission is always on. Orders go to the nearest crew standing by.

Tap Tolak (decline) and choose a reason. Reasons help your manager plan the schedule.

After the trip ends and your organisation sets your pay. Withdraw from Profil → Rekening penarikan (withdrawal account).

Open Profil → Dokumen saya (my documents), read the reason, then upload a clear file again.

Upload the new one in Profil → Dokumen saya (my documents). Compliance checks it. If there is a deadline, upload before that date to keep receiving orders.

Check Mode libur (holiday mode) in Profil, bills in Keuangan (finance), and the garage location. Orders only show for organisations in range.

Open Keuangan (finance) to see the bill and pay it. Paid orders stop if the bill passes the limit; contact customer service if you need help.

Open Keuangan → Riwayat saldo (balance history), then tap Sanggah (dispute) on that line. A Nadi admin will reply.

Orders are not re-broadcast automatically. Offer it to another volunteer, or broadcast it to everyone from the order card.

Keuangan → Bayaran kru (crew pay). It is taken from the organisation’s balance, or choose Lewati (skip) if already paid in cash.

Profil → Mode libur (holiday mode). New orders stop coming in until the time you choose.

Open Operasi → Dokumen (documents), upload the new file and fill in its validity date. Compliance checks it. If Compliance sets a deadline, upload before that date so the unit or volunteer keeps receiving orders.

New organisations and units start as not ready. Complete the documents in Operasi → Dokumen (documents), then Compliance switches them on.

Nadi Pasien: Akun → Privasi & data → Minta penghapusan akun (request account deletion). Nadi Mitra: Profil → Hapus akun (delete account). You can also use the Delete account page on this site, without the app. We reply within 3 × 24 hours and complete the deletion within 30 days of confirming who owns the account.

Tap Lupa kata sandi (forgot password) on the sign-in screen. A code is sent to your WhatsApp.

The reason shows in the app. Tap Ajukan banding (appeal) under it; the compliance team replies in the app.